|
The following is a list of my policies and procedures. I want all
my clients to be as fully informed as possible. If you have any
questions please feel free to call me.
1) Always confirm your reservation with me and your pet sitter. Please don't
leave a message via E-mail / phone. This prevents pets being left
alone because of a missed message.
2) Advanced reservations do not include regularly daily visits.
I will call and confirm dates 24/48 hours ahead of time. If you
don't hear from me please call and confirm. This is very important.
We are all human and there could have been a miscommunication on
either side and I do not want any pet to suffer because of it.
3) Please call when you return from your trip. Otherwise I will
need to continue visiting to ensure the safety and well-being of
your pet. Please call at any time and leave a voice mail with your
dog walker and or myself.
4) Cancellation of regularly scheduled daily dog walks must be
done 24hrs prior to visit. If this is not done you will be charged
the regular rate. I understand that things do come up and 24hrs
isn't always the case. When you call we will talk about a possible
discount.
5) Cancellations on vacations have to be done in 72hrs before job
starts or you will be charged for the complete job. This time has
been reserved just for you and other clients may have been turned
away and any personal plans have been worked around these scheduled
trips.
6) Holidays are $10.00 per day extra
7) Vacation times will be discussed when we do the meet and greet.
They can start as early as 6am and go as late as 11pm. What we try
to do is keep the pet's schedule.
8) All dogs are required to wear a leash and collar unless in the
fenced back yard. Some families have invisible fencing, understand there is a risk of malfunctions with these types of items. Straight leashes are required - your pet sitter will not use a retractable leash.
9) If for any reason your pet gets hurt while you are away. I will
contact you ASAP and we will proceed from there. If no contact is
made and we feel it is an emergency we will take him to your vet
or the nearest emergency hospital. Bill will be discussed when you
get back from your trip. Please inform your vet you are going out
of town.
10) I reserve the right to adjust the heat / air in your home if
I think it is affecting your pet.
11) Please notify me of any other persons in your home while I
am caring for your furry kids. I will call you or police if anyone
is found in or around your home.
12) Please have enough food and treats for your pets if we run
out while you are gone we will go to the store and buy what your
pets eat. There will be a $25.00 charge for this plus the regular
bill from the pet store.
13) All dog walkers and pet sitters will be interviewed with you
at time of meet and greet if this changes for any reason we will
contact you prior to walk/ vacation begins.
14) Vacation payments are due at start of job. Daily walks are
billed monthly. If for any reason your check should bounce we will
no longer take a check from you only cash. There will be a $25.00
service charge if this occurs. A $10.00 late fee is added to your
monthly bill if it is not paid by the last week day of each month.
15) No refunds for early returns from vacation
16) Keys are recommended plus a garage code if you like. The power
does go out and there will be no way for us to get in. Keys can
be returned or we can hold on to them for our next vacation with
you.
17) All dogs must be seen a minimum of 2 times per day for vacation
sits.
18) All trips are 30 minutes time can be added if need be.
19) A Walk in the Park is not liable for pet stains. However we
will clean them up best we can
20) We reserve the right to deny service or terminate service for
any reason, but especially in the case of safety concerns,financial,unsanitary
situations
21) Any dog bites must be reported to authorities as provided by
law
|